Terms and conditions

Last updated: October 12, 2026

1. Who we are and what you accept

Diagnostics is a web, Android and iOS application operated by EbenOS (ebenos.io). It lets companies create diagnostics, share them with a link and see the answers, and lets people answer them.

By creating an account, using the app or answering a diagnostic you accept these terms and the Privacy Policy. If you do not agree, do not use the service.

2. Who can use the service

You must be of legal age and have legal capacity. If you sign up on behalf of a company, you declare that you are authorized to bind it.

3. Your account

Our team reviews each sign-up before it is activated. You must give true information and keep it up to date.

You are responsible for keeping your username and password safe and for what is done with them. Tell us immediately if you suspect unauthorized use. We may reject, suspend or close accounts that breach these terms.

4. Two roles: the company and the respondent

The company that creates a diagnostic decides which questions it asks and which data it requests, and receives the answers. People who respond give their data to that company, not to EbenOS.

For the data of respondents, the company is the controller and EbenOS acts on its behalf as a processor, only to host the data and show it to the company. For diagnostics that EbenOS publishes for its own clients, EbenOS is the controller.

5. Obligations of companies that create diagnostics

If you create diagnostics you agree to:

• tell respondents what you will use their data for and obtain their authorization where the law requires it, and provide your own privacy policy where appropriate;
• not request sensitive data (health, biometric, financial or minors' data) without a legal basis that allows it;
• not use the data for purposes other than those disclosed, nor send unauthorized communications;
• handle people's requests about their data.

6. Acceptable use

You may not use the service for illegal, misleading, discriminatory or offensive activities, or to infringe the rights of others. You may also not impersonate others, try to gain unauthorized access, breach security, overload or copy the service, or send spam.

7. Results are informational

Scores and levels are calculated from the questions and points each company defines. They are guidance only: they are not medical, legal, financial or any other professional advice, and EbenOS does not guarantee that they reflect the respondent's reality.

8. Content and intellectual property

EbenOS keeps all rights in the platform, its design and its brand. Each company keeps the rights in the content of its diagnostics and authorizes us to host, process and display it to provide the service. You declare that you have the right to use that content.

9. Commercial terms

If any plan, feature or service has a cost, we will tell you clearly before you sign up for it. We may change the features of the service; if a change significantly affects you, we will let you know.

10. Availability

We work to keep the service available, but it may be interrupted for maintenance or reasons beyond our control. It is provided "as is", without any guarantee of uninterrupted or error-free operation.

11. Mobile applications

If you use the Android or iOS app, the terms of the store you downloaded it from (Google Play or the App Store) also apply. Google and Apple are not a party to this agreement and are not responsible for the app, its content or its support.

12. Termination and account deletion

You may stop using the service and ask us to delete your account and data by writing to soporte@ebenos.io from your account email. Deleting an account removes its diagnostics and the answers received, except what we must keep by legal obligation.

We may suspend or close an account that breaches these terms.

13. Limitation of liability

To the extent permitted by law, EbenOS is not liable for indirect damages, loss of profit or loss of data arising from the use of the service, for decisions you make based on the results, or for how each company uses the data it receives. Nothing here limits rights that the law does not allow to be limited.

14. Changes to these terms

We may update these terms. We will publish the current version with its date and, if the change is significant, let you know. If you keep using the service after the change, you accept it.

15. Governing law

These terms are governed by the laws of the Republic of Colombia, without prejudice to the rights that the law of your country grants you as a consumer.

16. Contact

Write to us at soporte@ebenos.io.

You may also read: Privacy policy.